IT Analyst - Manufacturing (Hiring Immediately)

Butterball, LLC, one of Americas most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey products in the U.S., and we make a lot more than Thanksgiving turkeys. Our companys measurable growth is in no small part due to our team members in North Carolina, Arkansas, Illinois, and Missouri, who each have a seat at the table to contribute to our success Job Summary Responsible for the implementation, maintenance, and optimization of manufacturing technology within one or more processing facility(s). Ensures technology solutions effectively support production processes and improve manufacturing efficiency in a responsible, safe, and modern way. Plays a critical role in ensuring the seamless operation and continuous improvement of the companys manufacturing technology and associated systems. Collaborates with internal departments and external vendors to connect equipment for remote support and capturing of critical data. Key Responsibilities Responsible for the maintenance, implementation, and optimization of software, hardware, and various tools used on the production floor, such as industrial computers, RF Scanners, tablets, and other client/control devices. Procures all Manufacturing Execution Systems (MES) related hardware and is responsible for technology refresh and lifecycle processes. Supports negotiation for vendor contracts, research new vendors, serves as the liaison, and/or owns the investigation and resolution of a complaint or performance issue. Guides the upgrades and maintenance of the MES environment. Provides timely communications on MES availability status with multiple departments, including the coordination of testing and updating. Maintains documentation for the configuration and deployment of all manufacturing related IT equipment. Investigates, isolates, and remediates manufacturing and equipment issues related to technology, including troubleshooting of equipment located on production floor. Partners with facility maintenance to ensure completion of equipment repairs, such as scales, printers, etc. Owns the planning, coordination, completion, and guidance of machine and sensor integration for data collection, such as OEE (overall equipment effectiveness), predictive maintenance, and measurement data (i.e., temperature, flow, weight, count, etc.). Interprets and evaluates production and MES data to maintain efficiency and recommend modifications to improve system performance in growth, capacity, and speed. Troubleshoots and provides consultation for other plant line-of-business, production, and manufacturing systems, such as refrigeration controls, wastewater controls, sizing line, basting, and injection systems, etc. Minimum Qualifications (Educations & Experience) Bachelors degree in related field or equivalent 3 years or relevant experience or the knowledge, skills, and abilities to succeed in the role Knowledge, Skills, and Abilities Butterball Core Competencies Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. Essential Knowledge, Skills, and Abilities Experience with IT Service Management / ticketing systems for documenting and prioritizing issues/requests Strong communications and interpersonal skills to build strong internal and external customer relationships Excellent customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to user's requests, questions, or issues Thorough understanding of networking, including experience troubleshooting wired, wireless, and IP network issues Strong business acumen with the ability to understand the impact of IT on various parts of the business Solid multi-tasking, prioritizing, and organization skills with the ability to meet tight deadlines in a fast-paced environment; consistently achieving results, even under tough circumstances Proven ability to create and maintain technical/process documentation related to user or system design specifications Ability to seamlessly adapt to different work environments, across all functions, and at all levels of the business Proficient with Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, etc.) Working knowledge of PowerBI, and SAP or other ERP (Enterprise Resource Planning) systems Preferred Knowledge, Skills, and Abilities Prior experience with MES or other manufacturing/operational technology systems Expertise with IT tools such as SolarWinds, Manage Engine, SOTI, or other MDM (mobile device management) tools CompTIA A Certification ITIL training and/or certification Physical Demands While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, a